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Mobile app usage and its implications on consumer behavior toward consumer goods
 
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1
Poznan University of Technology, Faculty of Engineering Management
 
2
Graduate of Poznan University of Technology, Faculty of Engineering Management
 
 
Publication date: 2020-07-29
 
 
Organizacja i Zarządzanie 2019;80:263-287
 
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ABSTRACT
This study attempts to examine the influence of mobile apps on customers’ attitude and finally customers’ actual use behavior toward consumer goods. By applying the theory of mobile marketing and mobile commerce, the authors investigated the antecedents and the consequences of mobile apps to conclude about their implications in marketing. Variables, namely financial value, convenience value and fit of information are proven to have a positive impact on perceived usefulness; app design, ease of understanding and intuitive handling positively affect the perceived ease of use. Perceived variables including usefulness and ease of use have a positive influence on a consumer’s attitude. Finally, purchase intention and sharing intention, followed by actual use behavior are as a consequence in the conceptual model.
ISSN:0239-9415
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