This study investigates how the effectiveness of training process, and its phases, contributes in enhancing the employee efficiency in the social service environment. Selfevaluation questionnaires with the five-point Likert scale were carried out to get primary data. Employee efficiency was measured as the self-perception of the acquired level of qualifications before and after participating in the trainings. Respondents assessed also whether the activities related to the training phases were delivered in the organisational context. The correlation coefficient was used to ascertain the relation between each training phase and employee efficiency. The study results illustrate positive correlation between variables, such as training needs analysis, training transfer and employee efficiency. In this article training needs analysis phase will be evaluated. These findings are significant to design training programs as a part of the continuing professional development which are essential in achieving employee efficiency, and lead to the benefits to the organization.