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A method for evaluating the efficiency of dental office management
 
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1
,, Mariusz Oboda Consulting & Training Group, Polska
 
2
Instytut Transportu, Politechnika Poznańska, Polska
 
3
,, Individual Dental Practice Kinga Czarnota, Polska
 
 
Submission date: 2023-01-24
 
 
Final revision date: 2023-05-04
 
 
Acceptance date: 2023-05-08
 
 
Publication date: 2023-05-31
 
 
Corresponding author
Adrian Majewski   

,, Mariusz Oboda Consulting & Training Group, Kazimierza Wielkiego 5C/159, 61-863, Poznań, Polska
 
 
Organizacja i Zarządzanie 2022;86:101-122
 
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ABSTRACT
The study presents a set of efficiency indicators for evaluating dental office management. The purpose of the study was to create a method for evaluating the efficiency of dental office management using an analysis of the performance parameters of 65 dental offices based on data collected from owners and managers. Indicators were proposed for five key areas depicting the dental team's ability to work with the patient. Conclusions were made based on signals and information coming from the stages of patient flow in the dental practice. The developed method analyzes the dental office’s time efficiency, the work of receptionists, the dentist's work with first-time patients, the successful treatment of patients included in the comprehensive treatment plan and the acquisition of first-time patients. The analysis showed that the effective management of a dental office is derived from the decisions made with the patient at the center of attention. The author's method was used to evaluate selected dental offices, which made it possible to formulate conclusions and to present the interpretation of indicators. The average levels of these indicators calculated on the basis of actual data are presented. The values were presented in terms of per dental unit, which makes it possible to compare the parameters of dental practices of different sizes with each other. The overriding goal of the dentist's work with the patient was assumed to be the complete healing of the oral cavity, which, from the point of view of the economics of the practice, should bring tangible financial results.
ISSN:0239-9415
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