The paper focuses on the issue of improving the quality of logistics services on the plastics market. The aim of the study is to identify the possibility of applying the Quality Function Deployment (QFD) method to improve the services provided by raw material distributors in the plastics market. In the first part of the paper, the processing of plastics was characterized and a set of current and significant problems of distributors. Secondly, the QFD method was defined, focusing in particular on the issue of mapping the so-called Voice of Customer. Thirdly, referring to the current state of knowledge, the possibility of applying the QFD method to improve the quality of services of suppliers in the plastics market was identified. The research refers to the method of Systematic Literature Review using the Web of Science database. As a result of the bibliometric analysis, it was indicated that the current state of work related to supply chain management in the plastics market is in the growth phase and the actual number of publications available is still relatively small. The recognized collection of publications relating to the applications of the QFD method in the plastics market refers to the issues of product improvement. There is still a lack of studies pertaining to improving the quality of logistic services in the plastics market using the QFD method. While analyzing the thematic areas of publications, it has been recognized that a significant collection of works falls within the area of management and quality science problems.