The Factors Disrupting The Evolution of Artificial Intelligence in Operational Risk Management In The Bangladeshi IT Sector - A Case Study
			
	
 
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				1
				Faculty of Engineering Management, Poznań University of Technology, Polska
				 
			 
						
				2
				Department of Business Economics, Investments, and Insurance, Institute of Logistics, Faculty of Engineering Management, Poznań University of Technology, Polska
				 
			 
										
				
				
		
		 
			
			
			
			 
			Data nadesłania: 19-02-2023
			 
		 		
		
			
			 
			Data ostatniej rewizji: 03-05-2023
			 
		 		
		
		
			
			 
			Data akceptacji: 08-05-2023
			 
		 		
		
		
			
			 
			Data publikacji: 13-10-2023
			 
		 			
		 
	
							
					    		
    			 
    			
    				    					Autor do korespondencji
    					    				    				
    					Md Ferdous  Ahmed   
    					Faculty of Engineering Management, Poznań University of Technology, J. Rychlewskiego 2, 60-965, Poznań, Polska
    				
 
    			
				 
    			 
    		 		
			
												 
		
	 
		
 
 
Organizacja i Zarządzanie 2023;87:9-32
		
 
 
SŁOWA KLUCZOWE
DZIEDZINY
STRESZCZENIE
Despite the enormous potential and benefits of AI deployment or adoption, Bangladesh’s IT sector has yet to utilize AI for operational risk management (ORM). The main purpose of this research is to identify the primary barriers to AI deployment in operational risk management, as seen by professionals at the chosen company from the IT Sector in Bangladesh, and to interpret the findings under the TOE framework (Technology-Organization-Environment Framework). This study will provide a summary of the current state of artificial intelligence in operational risk management in Bangladeshi enterprises from the IT Sector, and identify the primary barriers to AI adoption in operational risk management in Bangladesh through an examination of Bangladeshi professionals' perceptions. The study's findings are determined using a quantitative approach. This article presents the findings of an online survey questionnaire conducted on IT professionals from a Bangladeshi IT organization. Results indicate that the internal culture and social components, transparency issues, insufficient financial investment, sufficient non-AI techniques, insufficient legal and ethical framework, bias, inaccuracy, feedback, and algorithm misuse are key challenges. Applying the TOE framework, the above have been classified into three categories of barriers:  organizational, environmental, and technical.